Introduction
Welcome to Rebu Cab ("Rebu," "we," "us," or "our"). Rebu Cab is a ride-hailing and cab aggregation platform operated by Rebu Mobility and Infrastructure Private Limited, headquartered in Bhopal, Madhya Pradesh, India.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use:
- Rebu Cab mobile application (Android and iOS)
- Rebu Cab website (www.rebucab.com)
- Related services, features, and content (collectively, the "Platform")
By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services immediately.
Information We Collect
We collect information to provide, improve, and personalise our services. The types of data we collect include:
2.1 Personal Information You Provide
- Account Information: Name, email address, mobile phone number, date of birth, profile picture
- Payment Information: Credit/debit card details, UPI ID, digital wallet information, bank account details (for drivers)
- Identity Verification (Drivers): Driving license number, vehicle registration certificate, PAN card, Aadhaar number, vehicle insurance details, photographs
- Ride Details: Pickup location, drop-off location, route taken, trip duration, fare amount, booking time
- Communication Data: Messages, calls, feedback, ratings, reviews, customer support inquiries
2.2 Information Collected Automatically
- Location Data: Real-time GPS coordinates during rides (both rider and driver), approximate location when app is in use, location history for completed trips
- Device Information: Device type, operating system, unique device identifiers (IMEI, advertising ID), IP address, mobile network information, browser type
- Usage Data: App features accessed, screens viewed, time spent on app, crash reports, performance data, in-app activity logs
- Sensor Data: Accelerometer, gyroscope data (for driver safety features and fraud detection)
2.3 Information from Third Parties
- Payment processors (Razorpay, Paytm, Google Pay, PhonePe) for transaction verification
- Map service providers (Google Maps) for navigation and location services
- Identity verification services for driver background checks
- Marketing partners and analytics providers
How We Use Your Information
We use collected information for the following purposes:
3.1 Service Provision
- Match riders with nearby available drivers
- Calculate fares and process payments
- Enable real-time ride tracking and navigation
- Facilitate communication between riders and drivers
- Send booking confirmations, ride receipts, and trip summaries
3.2 Safety and Security
- Verify driver identity and conduct background checks
- Detect and prevent fraud, unauthorised access, or illegal activities
- Monitor trips for safety concerns and respond to SOS alerts
- Investigate accidents, disputes, or user reports
- Maintain platform security and data integrity
3.3 Service Improvement
- Analyze usage patterns to improve app functionality
- Optimise driver-rider matching algorithms
- Develop new features and services
- Conduct research and analytics on transportation trends
- Test and troubleshoot technical issues
3.4 Customer Support
- Respond to inquiries, complaints, and feedback
- Resolve billing disputes and refund requests
- Provide technical assistance
- Send service updates and notifications
3.5 Marketing and Communications
- Send promotional offers, discounts, and referral rewards (with your consent)
- Personalise marketing content based on your preferences
- Notify you about new features and services
- Conduct surveys and request feedback
You may opt out of marketing communications at any time by:
- Clicking "Unsubscribe" in promotional emails
- Adjusting notification settings in the app
- Contacting us at privacy@rebucab.com
3.6 Legal Compliance
- Comply with applicable laws, regulations, and court orders
- Respond to lawful requests from government authorities
- Enforce our Terms of Service and other agreements
- Protect our legal rights and interests
Location Data Collection
Location data is essential for our core ride-hailing service. We collect your precise GPS coordinates to:
- Show nearby available drivers to riders
- Display rider pickup locations to drivers
- Enable turn-by-turn navigation during trips
- Calculate accurate trip distance and fares
- Provide estimated arrival times
- Maintain trip history and receipts
When We Collect Location
- Riders: When you open the app, book a ride, during an active trip, and when tracking driver arrival
- Drivers: Continuously when you are online and available for rides, during active trips, and for up to 24 hours after your last trip (for safety and support purposes)
Location Permissions
- Android: "Allow all the time" or "Allow only while using the app"
- iOS: "Always Allow" or "Allow While Using App"
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion + 3 years (for legal compliance) |
| Trip history and receipts | 7 years (for tax and audit purposes) |
| Payment information | As required by payment processors and financial regulations |
| Location data | 1 year from trip completion |
| Customer support records | 3 years from last interaction |
| Driver verification documents | Duration of driver partnership + 5 years |
When data is no longer needed, we securely delete or anonymize it so that it cannot be linked back to you.
Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Correction
You can view and update your account information at any time through the app settings. To request a copy of all personal data we hold about you, email privacy@rebucab.com.
7.2 Data Deletion
You may request deletion of your account and personal data by:
- Selecting "Delete Account" in the app settings
- Emailing privacy@rebucab.com with subject line "Account Deletion Request"
We will process deletion requests within 30 days. Some information may be retained as required by law or for legitimate business purposes (e.g., fraud prevention, legal disputes).
7.3 Marketing Opt-Out
- Clicking "Unsubscribe" in marketing emails
- Disabling push notifications in app settings
- Contacting privacy@rebucab.com
You will continue to receive transactional messages (e.g., ride confirmations, receipts) even after opting out of marketing.
7.4 Location Permissions
You can manage location access through your device settings. Note that disabling location will prevent you from using ride-hailing features.
7.5 Cookie Preferences (Website)
Our website uses cookies for analytics and functionality. You can manage cookie preferences through your browser settings. Disabling cookies may limit website functionality.
Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol
- Secure storage: Personal data is stored on encrypted servers with access controls
- Payment security: We are PCI-DSS compliant; payment card data is tokenized and not stored on our servers
- Access controls: Only authorized personnel with legitimate business needs can access personal data
- Regular audits: We conduct security audits and vulnerability assessments
- Incident response: We maintain protocols to detect, investigate, and respond to data breaches
Children's Privacy
Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact privacy@rebucab.com, and we will delete such information within 30 days.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of India, including in the United States and European Union, where data protection laws may differ.
When we transfer data internationally, we ensure adequate safeguards through:
- Standard Contractual Clauses approved by regulatory authorities
- Data Processing Agreements with service providers
- Compliance with applicable cross-border data transfer regulations
By using our Platform, you consent to the transfer of your information to countries outside India.
Third-Party Links and Services
Our Platform may contain links to third-party websites, apps, or services (e.g., payment gateways, social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Third-party services integrated into Rebu Cab:
- Google Maps Platform (for mapping and navigation)
- Razorpay, Paytm (for payment processing)
- Firebase (for analytics and crash reporting)
- Facebook SDK, Google Ads (for marketing attribution)
Each third-party service has its own privacy policy governing how they collect and use your data.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email (if you have provided an email address)
- Display a prominent notice in the app or on our website
- Request your consent if required by applicable law
Your continued use of the Platform after changes take effect constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India, including:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (when enacted)
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of courts in Bhopal, Madhya Pradesh, India.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to all requests within 30 days.
Consent
By using the Rebu Cab Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
You may withdraw consent at any time by deleting your account, but this will prevent you from using our services.
For Apple App Store and Google Play Store compliance:
Precise GPS coordinates (essential for ride matching and navigation)
Name, email address, phone number
Photos, ratings, reviews, messages
Device ID, advertising ID
App interactions, crash logs
Payment card details, transaction history
Performance data, error logs